Recovery Helpline Facts
What is the Recovery Helpline?
- The Recovery Helpline is a collaborative project of the public agencies responsible for mental health and addiction services in Lucas, Wood and Hancock Counties.
- The goal of the Recovery Helpline is to provide clinically-based triage services that will result in people getting access to mental health and addiction treatment services within 48 hours.
- The Recovery Helpline is built on the foundation of existing resources, including the United Way of Greater Toledo 2-1-1, Rescue Incorporated and The Link Hotline.
How will people access the Recovery Helpline?
- The process starts when a person calls the United Way’s 2-1-1 number in any of the three counties, at any time of the day or night.
- The trained 2-1-1 staff will determine if the issue is related to Mental Health, Addiction or Gambling and identify the county the person is calling from.
- The call will then be transferred to the appropriate call center: Rescue for Lucas County and The Link for Wood and Hancock Counties. These call centers will perform clinically-based triage and determine if the caller requires emergency crisis, urgent care or routine services.
How will people learn about the Recovery Helpline?
- The three county agencies have contracted with a marketing firm to run a campaign to educate the public on the Recovery Helpline.
- The campaign will include advertising on television, radio, outdoor and digital, as well as news stories and social media.
When will the Recovery Helpline be available?
It is available now.